Privacy Policy

Who we are

IICCE Group is a managing agency operating in supported exempt accommodation, based in Birmingham, United Kingdom. We provide housing management services for properties that support vulnerable adults.

When we refer to “we”, “us”, or “our” in this policy, we mean IICCE Group.

What data we collect

We collect personal information that you give us directly when you use our website. This may include:

• Your name
• Your email address
• Your phone number
• Any other information you include in a contact or enquiry form

We do not collect sensitive personal data through this website. If you are referred to our services, additional information may be collected as part of the referral process, covered by a separate privacy notice.

How we use your data

We use the information you provide to:

• Respond to your enquiries and messages
• Process referrals for supported housing
• Deliver and improve our services
• Communicate with you about matters relevant to your enquiry

We will never sell your personal data to third parties.

Legal basis for processing

Under UK GDPR, we rely on the following legal bases:

• Consent — when you submit a contact or enquiry form
• Legitimate interests — to improve our services or respond to professional enquiries
• Legal obligation — where required by law to process or retain your data

How long we keep your data

We keep your personal data only for as long as necessary. Enquiry data is typically retained for up to 24 months after your last contact with us.

Your rights under UK GDPR

You have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — ask us to delete your personal data
• Data portability — request your data in a structured format
• Objection — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent

To exercise any of these rights, contact us at info@iicce.co.uk.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO).

You can contact the ICO at ico.org.uk/make-a-complaint or by calling 0303 123 1113.